News archive

All published news, newest first.

A new home for the videos you’ve bought

In Order history and downloads, each video has a download button beside its title. When you buy several together, you’ll find them in the same order with availability shown for each file.

Bought several videos? Find each download next to its title

Open Order history and downloads and choose your order. At the top, each available file has its own download button, even when you bought several videos together.

Check the download window before you buy

The downloadable product page shows the allowed attempts and availability period for that file. This helps you choose when to buy, especially if you will be downloading over a slow connection.

Download interrupted? Get help from your order

Open your order in Order history and downloads and choose “Report a problem” next to the video. The product is already selected. Tell us whether the download stops or the file will not open.

Find past orders from the bottom of the page

Use “My downloads” at the bottom of the shop pages to open an earlier order. If the file you need has a deadline, check its expiry date in the order details.

A first for our videos: ultra-high-resolution photographs in the edit

For the first time, ultra-high-resolution photographs appear as part of the video itself. You see them as you watch the edit.
★ Featured

Photo collections come to the shop

You can now add a photo collection to selected videos. AT BEACH CANDIDS 373 offers an optional collection of 81 ultra-high-resolution photos. Browse the previews on the video page.

Video and photo collection: choose what to buy

Some videos offer an optional photo collection. Browse the previews and check the price of the collection on the video 373 product page.
Feature confirmed active

Frame previews are now organised by category

On selected video pages you can browse frames by theme. In AT BEACH CANDIDS 376, for example, you can switch from the protagonists to close-ups by choosing a category.

A new look for EternalloyaltyShop

Dark backgrounds and copper details carry through from the homepage to your orders. Just below the photo carousel, the news register brings together additions to the catalogue and the shop.