ETERNALLOYALTYSHOP
Terms and conditions of sale
Digital content • Downloads • Support
- Digital purchases and access
- Descriptions and technical requirements
- Orders, prices and payment
- Delivery, attempts and link expiry
- Personal use of content
- Withdrawal and immediate supply
- Faulty, non-conforming or unavailable files
- Refunds and duplicate purchases
- Support and complaints
- Personal data
- Applicable rights and disputes
- Version of these terms
1 Digital purchases and access
These terms govern purchases of downloadable digital content on EternalloyaltyShop, including videos, photographs, image collections and other files described on their product pages. No physical goods are shipped.
Access and purchases are restricted to people aged at least 18 who have also reached the age of majority under applicable law. You must not allow minors to access the content through your account.
2 Descriptions and technical requirements
Before purchasing, check the description, previews, duration, format, file size and resolution where provided. Previews illustrate the product; the content supplied must match the characteristics promised on the product page.
Downloading and using files requires an Internet connection, sufficient storage and software compatible with the stated format. Any specific compatibility or usage restrictions must be disclosed on the product page before purchase. Differences between displays do not exclude your rights concerning an actual lack of conformity.
3 Orders, prices and payment
The checkout summary shows the products, total price, currency, applicable taxes and any additional charges before confirmation. You can use the payment methods offered at checkout. The final purchase command creates an obligation to pay, except for free orders.
Check your products and details before submitting. Your order is recorded in your account and its confirmation is sent to the email address you provided. Files become available after payment is confirmed, where payment is required. If a paid purchase cannot be supplied, statutory remedies remain available, including a refund where due.
Subsequent changes to prices or terms do not retrospectively change purchases already concluded.
4 Delivery, attempts and link expiry
Content is supplied by download through the orders and downloads area of your account after payment confirmation. If a file is unavailable, contact support with your order reference.
Limits apply to each product: the applicable number of attempts and availability period are those disclosed before purchase. Your order shows the exact expiry date and remaining attempts.
Where specified, the period in days runs from order creation; a fixed expiry date may bring it to an earlier end. If payment confirmation delays or technical problems prevent you from using the stated period, contact support for a review and restoration of access where due.
A recorded attempt does not, by itself, prove that the complete file was saved. If a download is interrupted, avoid repeated clicks and report the problem.
Download and keep a copy on your device. Once the deadline or attempt limit is reached, the link may stop working; a saved file remains usable under the licence. Indefinite storage or repeat downloads are not guaranteed. You may ask support to review or reactivate access; your rights concerning failure to supply or lack of conformity always remain unaffected.
5 Personal use of content
Your purchase grants a personal, non-exclusive, non-transferable licence to use the content privately. You may keep personal backup copies. Intellectual property rights remain with their respective owners.
Publication, sharing of files or personal download links, resale, redistribution and commercial exploitation require the rights holder’s permission, except where permitted by law. Keep your account credentials secure.
6 Withdrawal and immediate supply
For distance contracts, consumers generally have 14 days from conclusion of the contract to withdraw from a purchase of digital content not supplied on a tangible medium, subject to statutory exceptions and conditions.
Payment alone or acceptance of these general terms does not automatically remove your right of withdrawal. For paid digital content, the exception applies where performance has begun after your prior express consent to supply during the withdrawal period, your acknowledgement that you lose the right when performance begins, and confirmation of that consent and acknowledgement on a durable medium, as required by applicable law.
If those requirements are not satisfied, your statutory rights remain available. Losing the right to withdraw for a change of mind does not remove remedies for failure to supply or faulty or non-conforming content.
To withdraw where the right is available, you may email an explicit statement to eternalloyalty@hotmail.it, for example: “I hereby withdraw from my purchase of [content title], order [reference], dated [date]. Purchaser’s name and email: […]”. This wording is optional; you may also use other withdrawal tools available on the website. Keep a copy of your request.
7 Faulty, non-conforming or unavailable files
Digital content is covered by the statutory conformity guarantee. For single supplies to consumers, the seller is responsible for a lack of conformity existing at supply that becomes apparent within two years, in accordance with applicable law.
If a file is corrupt, will not open with compatible software, is missing or differs from promised characteristics, report the problem. You are entitled to have conformity restored free of charge, within a reasonable time and without significant inconvenience, unless impossible or disproportionate under the law. Where the statutory conditions are met, you may obtain a price reduction or terminate the contract and receive the corresponding refund.
If content is not supplied, you may request supply and use further statutory remedies, including termination where applicable. Link expiry or exhausted download attempts do not remove those rights.
8 Refunds and duplicate purchases
If you accidentally buy the same product twice, contact support with both order references. Once the duplicate purchase has been verified, the duplicate will be refunded.
Simply disliking content does not, by itself, constitute a lack of conformity. Your right of withdrawal, where available, and remedies for content that differs from what was promised remain unaffected.
Refunds due are made without undue delay within statutory deadlines, normally within 14 days of the notice triggering the relevant obligation. The original payment method is used unless you expressly agree to another method, at no cost to you. A voucher or discount code may replace a refund due only with your express agreement.
Following termination with a full refund, you must stop using the content concerned and making it available to others, as required by law.
9 Support and complaints
Email eternalloyalty@hotmail.it or use “Report a problem” in your order where available. Include your order reference, product title, device and error message. Do not send passwords or full payment card details.
Requests for further information help investigate the problem and do not restrict statutory rights.
10 Personal data
Data needed for orders and support is processed under applicable data protection law. These terms do not replace the website’s privacy and cookie notices. Accepting them does not constitute consent to marketing or non-essential cookies.
11 Applicable rights and disputes
No clause excludes or restricts mandatory consumer rights or liability that cannot legally be excluded. Mandatory protections applicable to consumers in their country of residence remain unaffected. Courts competent under applicable law retain jurisdiction, including the consumer’s local court where required.
You may contact support to seek a solution without losing access to other available remedies.
12 Version of these terms
This page contains the same version of the terms linked at checkout in your selected language. Changes apply to purchases made after publication and do not reduce rights relating to previous orders. Keep a copy of the terms applicable to your purchase and your order confirmation.