Supplier identification and related e-Shop

These General Conditions of Online Sales - applicable to web transactions managed through the website (hereinafter referred to as the "Site") - regulate the offer and sale of goods (and/or services) promoted online.


Basic concepts for understanding the Contract

E-commerce contract - E-commerce contract (hereinafter the “Contract”) means a sales or service contract according to which the Supplier, or its intermediary, offers goods or services through a website, or other electronic means, and the Buyer (consumer), places the order for such goods or services on such website, or by other electronic means organized by the Supplier. For this, as for the following two definitions, please refer to EU Regulation 524/2013

Sales contract - Any contract according to which the Supplier transfers, or undertakes to transfer, ownership of goods to the Buyer and the latter pays, or undertakes to pay, the price (EU Regulation 524/2013, art. . 4).

Services contract - Any contract, other than a sales contract, under which the Supplier provides, or undertakes to provide, a service to the Buyer and the latter pays, or undertakes to pay, the price thereof (Regulation EU 524/2013, art.

Consumer Code - Reference legislation for consumer protection, dictated by Legislative Decree 6 September 2005, n. 206, as last amended (hereinafter, for brevity, the "Consumer Code"). To consult the Legislative Decree in the version in force, please refer to the following site: Consumer Code.

Buyer - The expression Buyer means the consumer, or user, a natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out (art. 3, letter a, Consumer Code).

Supplier - The expression Supplier refers to the natural or legal person who acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, or his intermediary (art. 3, letter c, Consumer Code).

Producer - Producer, is the manufacturer of the finished good or one of its components, as well as the producer of the raw material, as well as for agricultural, soil and livestock, fishing and hunting products, respectively the farmer, the breeder, the fisherman and the hunter (art. 115, paragraph 2-bis, Consumer Code).

Compliance with the Contract - All those goods comply with the Contract in relation to which, if relevant, the following circumstances coexist: i) they are suitable for the use for which goods of the same type are usually used; ii) conform to the description made and possess the qualities of the goods presented as a sample or model; iii) present the usual qualities and performances of a good of the same type, which the Buyer can reasonably expect, taking into account the nature of the good and, where appropriate, the public declarations on the specific characteristics of the goods made in this regard by the seller, the manufacturer or by its agent or representative, in particular in advertising or on labelling; iv) are also suitable for the particular use desired by the Buyer and brought to the attention of the Supplier by him at the time of conclusion of the Contract and which the Supplier himself has also accepted for conclusive facts (art. 129, paragraph 2, Consumer Code) .

Defective good - A good is defective when it does not offer the safety that can legitimately be expected taking into account all the circumstances, including: a) the way in which the good was put into circulation, its presentation, its obvious characteristics , the instructions and warnings provided; b) the use to which the goods can reasonably be intended and the behavior that, in relation to it, can reasonably be expected; c) the time in which the good was put into circulation. A good cannot be considered defective simply because a further improvement has been put on the market at any time. A good is defective if it does not offer the safety normally offered by other examples of the same series (art. 117, Consumer Code).

Physical products - means all those products that require shipping to the buyer's designated location.

Multimedia products - means all those products that are acquired by the buyer through a download. Products such as videos, photos, PDF files are multimedia products.



in summary Sale of goods and/or provision of services promoted online

3.1 With the Contract the Supplier sells and the Buyer purchases, via electronic means, the goods and/or services offered on the Site.

3.2 The aforementioned goods and/or services are available on the Site, on the web page, which reproduces the catalog of goods and/or services promoted online by the Supplier. These goods and/or services are depicted/represented on the Site accurately, highlighting the related characteristics. However, the Supplier cannot guarantee a timely and exact correspondence between the real consistency of the goods and/or services promoted online and the relative representation on the Buyer's monitor. In the event of discrepancies between the image of the goods and/or the representation of the services visible online and the relevant information sheet, drawn up in writing, only the latter will prevail


in summary Updating of the online catalog and availability of goods

4.1 The Supplier ensures, via the IT system, the processing and fulfillment of the order without delay, according to the procedures referred to in the Art. 5 of these General Conditions of Online Sales. To this end, the Supplier's electronic catalog will indicate in real time the available and unavailable goods, as well as the expected times for their shipment. The aforementioned IT system will confirm the registration of the order as soon as possible, forwarding specific confirmation to the Buyer by email (so-called Order Receipt).

4.2 Should an order, however, exceed actual stock availability, or be unavailable for other reasons, the Supplier, by e-mail or telephone, will promptly notify the Buyer of the unavailability of the goods in question and if possible, the waiting times to obtain it, requesting confirmation of the order again according to the different timescales indicated by the Supplier.



in summary Description of the technical phases necessary to conclude the Contract

5.1 The Contract between Supplier and Buyer will be concluded exclusively online. Once accessed the e-Shop, the Buyer must follow the procedures/instructions indicated therein to formalize the purchase of the goods and/or services by filling in the forms prepared by the Supplier. If intending to purchase online, the Buyer must duly select the desired goods and/or services, one at a time, placing them in the cart configured by the Supplier. Once the desired goods and/or services have been selected, the Buyer will be asked to close their cart by forwarding the list of desired references to the Supplier. Before forwarding, a form will be displayed to confirm the purchase order of the selected goods and/or services, with an indication of the relative prices, as well as the options given to the Buyer, who will be responsible for identifying the delivery, transport and payment methods for the execution of the contract. Through order confirmation, the Buyer undertakes to check and validate, before sending, his personal data, the goods/services covered by the Contract, their prices, with any shipping costs and/or additional charges, confirming the chosen payment methods and terms, the delivery address, as well as any other data requested. Once the required checks have been carried out, it will finally be up to the Buyer to select the interactive button to confirm the payment, thus forwarding the order to the Supplier.

5.2 The online publication of goods and/or services via the Site constitutes a simple invitation to offer so that the Buyer can formulate a purchase proposal; in this sense the Buyer's order, previously confirmed by the Buyer, constitutes exclusively a contractual proposal, subject to these General Conditions of Online Sale, which the Buyer declares to know and accept. The order confirmation - punctually completed and verified as per instructions - will be acknowledged by the Supplier with receipt to the Purchaser's email address for the sole purpose of confirming its receipt in the Supplier's IT system, which will thus begin to process the order , verifying the data provided by the Buyer, such as the availability of what is requested.

5.3 The Supplier has the right to accept, or not, the order sent by the Buyer, without the latter being able to advance rights and/or claims of any kind, for any reason, including compensation, for non-acceptance of the order itself. The Contract will be concluded only when a separate e-mail (or message in the communications center on the Site or equivalent) accepting the purchase proposal is sent, which will also contain information relating to shipping and the expected date.

5.4 The amount due will be charged only when the goods included in the order are finally shipped. For any further information on payment authorization, the Buyer is invited to consult the page of the Site dedicated to the specific topic.

5.5 The Contract will not be concluded, remaining void of any effect, if the procedure referred to in this article is not punctually respected. 5.6 For any errors, typos or problems in filling in the online formats and, more generally, in carrying out the purchasing procedures prepared by the Supplier, the Buyer is invited to contact support by email


in summary Payment of the price, taxes and any additional charges

6.1 The Buyer undertakes to pay the requested price for the goods and/or services purchased online, according to the times and methods indicated on the Site.

6.2 The prices of the goods/services promoted through the Site, like any other charge/expense inherent to the invitation to offer, are expressed in Euros (or other currency to be expressly indicated).

6.3 Prices include VAT and all other taxes. Shipping costs, as well as any additional charges, such as customs clearance, if any, although not included in the sales price, will be indicated and calculated by the Supplier in the purchase procedure, before sending the order confirmation, and promptly specified in the summary of the order itself (order receipt).


in summary Methods, timing and security of payments and possible refunds

7.1 Payment for goods/services purchased online will take place according to methods chosen by the Buyer, among those expressly permitted by the Supplier and promptly specified in the section of the Site containing the product. The use of the aforementioned payment methods does not entail any additional burden for the Buyer, without prejudice to any costs borne by the Supplier, promptly proven and communicated to the Buyer.

7.2 Any refund to the Buyer will be credited using one of the methods proposed by the Supplier and chosen by the Buyer, and, in the event of his withdrawal, within a maximum of 14 days. (fourteen days) from when the Supplier received formal notification of the withdrawal. The Supplier may, however, postpone the reimbursement until receipt of the goods, or, in any case, until the Buyer has provided adequate proof of having sent them back (see art. 10.4 below).

7.3 All communications relating to payments take place on a special encrypted line, which guarantees the storage of such information with a high level of security and in compliance with current legislation on the protection of personal data.

7.4 A refund can only be applied in the case of a product purchased in duplicate by mistake or in the case of damaged content. The refund will be provided in the form of a discount code that can be used for further purchases on the site or the entire amount will be refunded through the payment method used by the customer. In the event of a damaged product, the customer can contact support at the following email: and request a working copy, we will take care of sending the working product or a discount code to be able to repurchase it for free. If it is not possible to supply the working product, because it is damaged even in our archives or lost, a full refund will be made in the manner indicated above.

7.5 No refund will apply if the reason is that the content is not what was expected, unless there are proven and serious inconsistencies between the previews, descriptions and the final content (video, photos, etc.).


in summary Delivery methods, times and costs

8.1 In the case of physical products, i.e. non-multimedia products, the Supplier will deliver the goods ordered, without unjustified delay, at the latest, within 30 days. (thirty days) from the date of conclusion of the Contract, in the manner indicated on the website, or, alternatively, chosen by the Buyer.

8.2 If the Supplier is not able to carry out the shipment within the deadline referred to in the previous paragraph, it will promptly notify the Purchaser by e-mail or by telephone, provided that such contact details have been provided during online registration and forwarding. of the order.

8.3 Methods, times, costs and any other shipping costs for the territories served by the Supplier are promptly indicated on the Site.

8.4 In the case of multimedia products, the Buyer is required to know that from the moment the payment is made until the download link is received by email or in his personal panel, technical times of up to 24 hours may be necessary, furthermore the Buyer , from when you receive the download link you have three days and a maximum of 2 download attempts to download the purchased file. Once the number of days and attempts have expired, the download link will expire and it will no longer be possible to download the content. In this case the buyer may request the possibility of obtaining a new valid link by contacting support. to the email address or via the specific form made available on the site.


in summary Method of conservation/archiving of contractual documents

9.1 Pursuant to art. 12 Legislative Decree. 70/2003, as well as articles. 50-51 Consumer Code, the Buyer is informed that each order sent online will be stored and archived in digital and/or paper format at the Supplier, according to adequate confidentiality and security criteria. For any copies or other requests in this regard, the Buyer is invited to contact the Supplier by email.

9.2 The Buyer is invited to archive both the Order Receipt and the Shipping Confirmation sent by the Supplier, as well as these General Conditions of Online Sale, on their device, in appropriate digital format, printing them in any case.

Section IV


in summary Terms and methods for exercising the right of withdrawal/reconsideration

10.1 The Buyer has the right to withdraw from the Contract, without penalty and without specifying the reason, within 14 days. (fourteen calendar days), starting from the day on which the Buyer (or third party designated by him) acquired physical possession of the goods, or, in the case of a service contract, from the day of conclusion of the Contract.

10.2 If the Buyer intends to exercise the right of withdrawal, he must notify the Supplier by means of a specific communication, sent to the email address

10.3 The return of the goods by the Buyer must take place without delay and, in any case, within 14 days. (fourteen days) from the date of sending the notice of withdrawal to the Supplier. The only costs payable by the Buyer to exercise the right of withdrawal will be those aimed at returning the goods to the Supplier, who prescribes the adoption of every possible precaution in proceeding with the shipment, using the original wrappings and packaging of the goods, or in any case equivalent , which preserve its integrity and adequately protect it during transport. The return of the goods following the exercise of the right of withdrawal must be made to the following address.

10.4 The Supplier will refund the price of the goods for which the reconsideration has been exercised within 14 days. (fourteen days) from receipt of the notice of withdrawal from the Buyer. In general, the Supplier will use the same payment method chosen by the Buyer for the initial transaction, unless the Buyer himself has arranged otherwise, in which case any additional costs deriving from the different payment method will be his sole responsibility. chosen. The Supplier will have the right to withhold the reimbursement until receipt of the goods, or until the Buyer has provided proof of having returned them.

10.5 If the returned good is damaged, or shows signs of wear and tear connected to manipulations that are not strictly necessary to immediately and directly establish its nature, characteristics and relative functioning, the Supplier will withhold from the refund an amount corresponding to the decrease in the relative value. Therefore, in the event that the returned good is damaged (for example in the presence of abrasions, nicks, scratches, or other deformations, etc.), or is not complete with each element or accessory (including labels, tags, etc.), no accompanied by attached instructions/notes/manuals, original (or, in any case, adequate) packaging and/or packaging, or the relevant guarantee certificates (where present), the Buyer will be liable for the decrease in the value of the goods, with the right to a refund for an amount equal to the residual value of the asset itself. 10.6 Once the communication with which the Buyer expresses his desire to exercise the right of withdrawal has been received from the Supplier, all constraints connected to the Contract will cease, without prejudice to the provisions of this Article.

*Physical products mean non-multimedia products that require shipping via a shipping service. The aforementioned articles do not apply in the case of multimedia products such as photos, videos, etc.


in summary Guarantee of conformity, reporting and activation of protections; any other guarantees

Physical products

11.1 The Buyer is guaranteed the conformity of the goods with the Contract within two years (2 years) of their delivery. Unless proven otherwise, any defects of conformity that appear within 6 months (six months) from the date of delivery of the goods are presumed to already exist on that date, unless this is incompatible with the nature of the goods or with the lack of conformity. in question.

11.2 In the absence of conformity of the goods with the Contract, the Buyer may request, alternatively and without charge, the repair or replacement of the purchased good, or a reduction in the price, or the termination of the Contract, unless the request is objectively impossible to satisfy, or is excessively burdensome for the Supplier pursuant to art. 130, paragraph 4, Consumer Code. If repair and replacement are impossible or excessively burdensome, or the Supplier has not repaired or replaced the goods within the agreed terms or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the latter may request, at your choice, a price reduction or termination of the Contract.

11.3 The Buyer loses all rights related to the conformity of the goods with the Contract if he does not report the lack of conformity complained of to the Supplier within 2 months (two months) from the date of its discovery. Not required if the Supplier has expressly recognized the defect, or has consciously hidden it, the report must specify the non-conformity found, as well as at least a photograph of the goods in question, all accompanied by a tax receipt from the Supplier proving the purchase.

11.4 The Purchaser must send the complaint and related requests via email to the following mailbox Having received the complaint/request and related documentation, the Supplier will evaluate the non-conformity reported by the Purchaser and, after having having carried out the preliminary checks of the case, will authorize, or not, the return of the goods by providing the Buyer with a "Return Code", sent via e-mail to the address provided during the order transmission. The authorization to return the goods does not, however, constitute recognition of the non-conformity, the existence of which will be ascertained only after the return of the goods. The good itself - of which the Supplier has authorized the return - must be returned to the address expressly indicated, together with a copy of the return authorization bearing the "Return Code" and in full compliance with the precautions set out in Art. 10.3.

11.5 If the Supplier is required to refund, in whole or in part, the price paid to the Buyer, the refund will be made, where possible, using the same means of payment used by the Buyer when purchasing the goods, or, alternatively, by bank transfer. It will be the Buyer's responsibility to communicate to the Supplier, already at the time of the complaint/request, the bank details to make the transfer in his favor and to ensure that the Supplier is put in a position to be able to return the sum due.

Multimedia products

11.6 Some products or services may be available exclusively online via the Website. These products or services may have limited quantities, and are subject to return or exchange only according to our Refund and Return Policy.

Every possible effort is guaranteed to show faithful colors and images of the products in the store. However, we cannot guarantee that the colors displayed on the buyer's computer screen will be accurate. We reserve the right to limit the sale of our products or Services to any person, geographic area or jurisdiction. This right is exercised on a case-by-case basis. We reserve the right to limit the quantity of products or services we offer. Product descriptions and prices may change at any time without notice, at our sole discretion. We reserve the right to discontinue the sale of any product at any time. The sale of any product or service through this site is void where prohibited.

11.7 A refund is guaranteed in the event of a double purchase of the same product following careful checks. The buyer can request a refund by email, taking care to specify the reason.


in summary Non-attributable breaches and unauthorized payments

12.1 The Supplier is not responsible for failure or delayed execution of the Contract if this depends on disservices attributable to causes of force majeure, unforeseeable circumstances, or in any case not attributable to the Supplier. Without prejudice to the hypotheses referred to in art. 1229 of the Civil Code, no compensation will therefore be due to the Buyer, who will only have the right to a full refund of the price and any additional charges paid.

12.2 The Supplier - having demonstrated the adoption of all possible precautions based on ordinary diligence, experience, as well as the best science of the moment in terms of security of online transactions - does not assume any responsibility for any fraudulent, illicit or irregular use of credit cards, checks or other means of payment, attributable to willful or negligent conduct of the Buyer with respect to the obligations of custody and timely information to the issuer of the aforementioned means of payment


in summary Defective products, compensable damages and related evidentiary burdens

13.1 The Manufacturer is responsible for damages caused by defects in the goods promoted/sold via the Site. Pursuant to art. 116 Consumer Code, the Supplier will be responsible for the damage caused by a defect in the goods sold, if he fails to communicate to the damaged party, within three months of the request referred to in the following third paragraph, the identity and domicile of the Producer, or of the the intermediary who supplied him with the good in question.

13.2 The injured party may request compensation for damages caused by death or personal injury, or by the destruction or deterioration of something other than the defective good, provided that it is normally intended for private use or consumption and in this sense used by the injured party. In the latter case, pursuant to art. 123 of the Consumer Code, damage to anything other than the defective goods will be compensable only to the extent exceeding the sum of €387.00 (three hundred-eighty-seven-euros). In any case, it will be up to the injured party to prove both the defect and the damage, as well as the necessary causal connection between the defect and the damage suffered.

13.3 The request for damage, made exclusively in writing, must promptly specify the goods that caused the damage, as well as the date and place of the relevant purchase. Furthermore, if it still exists, it will be the injured party's responsibility to offer the goods in question for inspection, according to the instructions given by the Manufacturer, or Supplier, or by third parties indicated by them.

13.4 Compensation for damage will be excluded if the injured party, although aware of the defect of the goods and the related dangers, nevertheless voluntarily exposed themselves to them. In the presence of fault of the injured party - who using ordinary diligence could have avoided the damage suffered - the compensation requested will be excluded or reduced in proportion to the severity of the fault attributable to the victim.

13.5 Any liability for the consequences deriving from defective goods is excluded if the defect itself is attributable to the conformity of the goods with a mandatory legal rule, or other binding provision, or if the state of scientific and technical knowledge, at the time in which the goods had been put into circulation, it still did not allow it to be considered defective.


in summary Specific hypotheses of automatic termination of the Contract

14.1 The timely payment of goods and/or services purchased online, pursuant to Art. 6.1 of these General Conditions of online sales, such as the payment of any further charges and/or commitments referred to in the Art. 6.3, are essential obligations of the Contract.

14.2 Unless justified by fortuitous circumstances or force majeure, failure to fulfill the aforementioned obligations will result in the automatic termination of the Contract pursuant to art. 1456 cod. civ., without the need for a judicial ruling.

Section V


in summary Processing of the Buyer's personal data

15.1 The Supplier protects the Purchaser's personal data, guaranteeing full compliance of their processing with the relevant legislation and, in this case, with Regulation 679/2016 as well as with the relevant national regulations (Privacy Code, as last amended by Legislative Decree 101/2018).

15.2 Referring, for details, to the Information on the processing of personal data on the website and the related Extended information on the use of cookies, we anticipate how the personal data acquired directly and/or indirectly through the Site will be collected and processed electronically / IT, and if necessary on paper, with the following main purposes: i) register the order; ii) proceed with the execution of the Contract and related communications; iii) fulfill legal obligations; iv) manage commercial relationships to better carry out the requested services. The correct and timely communication of the Buyer's personal data is a necessary condition for the timely execution of the Contract by the Supplier, who, failing this, will not be able to process the Buyer's order.



This website is operated by eternalloyalty. The terms “we” and “our” throughout the site refer to eternalloyalty. eternalloyalty offers you this website with all the information, tools and services available on it conditioned that you, as a user, accept all the terms, conditions, policies and notices contained herein.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions of Service”, “Terms”), which include the terms, conditions and the additional information cited in this document and/or available via hyperlink. These Terms and Conditions of Service apply to all users of the site, including without limitation visitors, vendors, customers, merchants and/or posters of comments and other content.

Please read these Terms and Conditions of Service carefully before accessing or using our website. By accessing or using any portion of the site, you agree to be bound by these Terms and Conditions of Service. If you do not accept the terms and conditions of this agreement in full, you may not access the website or use its services. If these Terms and Conditions of Service are considered an offer, acceptance is expressly limited to the Terms themselves.

Any new features and tools which are added to the current store shall also be subject to the Terms and Conditions of Service. You can review the most current version of the Terms and Conditions of Service at any time on this page. We reserve the right to update, change or replace any part of the Terms and Conditions of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


By agreeing to these Terms and Conditions of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have authorized us to allow any minors under your responsibility to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not spread any worms, viruses or other types of harmful code.

A violation of any provision of the Terms will result in an immediate termination of your right to use the Services.


We reserve the right to deny service to anyone, for any reason, at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card data is always encrypted when transferred over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, or use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by our.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are committed to providing for each product all the information necessary for an informed choice of each purchase through product descriptions and preview photos that can give the clearest possible idea of ​​the contents.

We will not be responsible if information made available on this site is misinterpreted. By relying on information on this site you assume the risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We will not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.


Some products or services may be available exclusively online through the Website. These products or services may have limited quantities, and are subject to return or exchange only according to our Refund and Return Policy.


We reserve the right to refuse any order received. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may apply to orders placed by the same customer account, with the same credit card and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you via the email address, billing address, or telephone number provided at the time the order was made. We reserve the right to limit or prohibit orders which in our sole discretion appear to be placed by wholesalers, retailers or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made in our store. You agree to promptly update your account and other details, such as your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more information, please see our Refunds and Returns Policy.

ntroducing new tools and resources). Such new features and/or services shall also be subject to these Terms and Conditions of Service.


Some content, products and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to external websites that are not affiliated with us. We are not responsible for examining or evaluating the contents or accuracy of such websites. And we make no warranty and have no liability for any third-party materials or websites or for any other materials, products, or services of third-parties.

We will not be liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made through any third-party websites. Please review the third party's policies and procedures carefully and make sure you understand them before engaging in any transaction. Complaints, requests, concerns and questions about third-party products should be directed to the applicable third-party.


If you send us certain materials online, by email, by postal mail, or otherwise (collectively, “comments”) — for example, at our request, contest entries, or without our request, creative ideas, suggestions, proposals, plans or other materials — you agree that we may at any time and without restriction edit, copy, publish, distribute, translate or otherwise use in any medium any comments you transmit to us. We are and will be under no obligation (1) to maintain any comments in confidence; (2) pay compensation for comments; or (3) respond to comments.

We may (but have no obligation to) monitor, edit and remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable, or content that violates any party's intellectual property or these Terms and Conditions of Service.

You agree to avoid comments that violate the rights of third parties, including copyright, trademark, right of privacy, rights of personality and other real or personal rights. You further agree not to post Comments that contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for the comments you submit and their accuracy. We take no responsibility and will not have any liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. Click here to view our Privacy Policy.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies and omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, delivery times or product availability. We reserve the right to correct any errors, inaccuracies and omissions by changing and updating information or canceling orders, if any information in the Service or on any related website is inaccurate at any time (including after you have submitted your order). and without any warning.

We undertake no obligation to update, correct or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update date in the Service or on any related website, should be construed as ensuring that all information in the Service or on any related website has been correct and up-to-date.


In addition to other prohibitions set forth in the Terms and Conditions of Service, you are prohibited from using the site or its content:

(a) for illegal purposes; (b) to induce others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state laws, regulations, or local ordinances; (d) to infringe or violate our or any third party's intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against anyone based on gender, sexual orientation, religion, ethnicity, age, country of origin, or disability; (f) to provide false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will affect the functionality or operation of the Service, any related website, other websites, or the Internet; (h) to collect or track the personal information of other users; (i) for spam, phishing, pharming, pretexting, spidering, crawling or scraping; or (j) to disrupt or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website if you violate any of the prohibited use provisions.


We do not guarantee, warrant or represent that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be achieved from the use of the service will be accurate or reliable.

You acknowledge that we may from time to time suspend the service for indefinite periods of time, or cancel the service at any time without providing you with notice.

You expressly agree that your use of, and inability to use, the Service is at your sole risk. The service and all products and services delivered through the service are (except as expressly stated by us) offered "as is" and "as available" for your use, without representations, warranties or conditions of any kind. type, whether express or implied, including implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and freedom from infringement.

In no event will eternalloyalty and its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential of any kind — including without limitation lost profits, lost profits, lost savings, lost data, replacement costs or other similar damages, whether in contract, tort (including negligence), strict liability or otherwise — arising out of the use of any of the services or products obtained using the service, nor for any other claim relating in any way to the use of the service or product, including, but not limited to, any errors or omissions in content, losses and damages of any kind related to the use of the service or any content (or product) published, transmitted or otherwise made available through the service, even if informed of such eventuality.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless eternalloyalty and its parent, subsidiary and affiliated companies, and its partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees from any and all claims or claim, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms and Conditions of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party set off.


In the event that any provision of these Terms and Conditions of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions of Service, without prejudice to the validity and applicability of the remaining provisions.


The obligations and liabilities assumed by the parties prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions of Service are effective until terminated by either you or us. You may terminate these Terms and Conditions of Service at any time by notifying us that you no longer wish to use our Services, or by discontinuing use of our site.

Furthermore, if in our sole judgment you violate, or we suspect that you have violated, any provision of these Terms and Conditions of Service, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. ; as a result we may deny you access to the Services (or any part thereof).


The failure of us to exercise or enforce any right or provision of these Terms and Conditions of Service shall not constitute a waiver of such right or provision.

These Terms and Conditions of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any agreements , prior or contemporaneous communications and proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms and Conditions of Service).

Any ambiguities in the interpretation of these Terms and Conditions of Service shall not be construed against the writing party.


These Terms and Conditions of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with applicable laws.


You can review the most current version of the Terms and Conditions of Service at any time on this page.

SECTION 20 - REFUNDS is an ecommerce site, from which it is possible to purchase and download multimedia content.

Before purchasing, keep in mind that:

Once purchased, the contents must be downloaded via the links provided by email or in your personal panel within 3 days and you have a maximum of 2 download attempts available. Once the number of days and attempts have been exhausted, the download link will expire and will no longer be possible. download the content.

In this case you can request the possibility of obtaining a new valid link by contacting support.

It is possible to apply a refund in case of product purchased in duplicate by mistake. The refund will be provided in the form of a discount code that can be used for further purchases on the site or via the payment method used.

No refund will apply if the reason is that the content is not what was expected, unless there are proven and serious inconsistencies between the previews, descriptions and the final content (video, photos, etc.)